Returns & Cancellation Policy

Return & Cancellation Policy

Last updated: August 24, 2025

30-Day Return Policy

You have 30 days after receiving your item to request a return.

How to Start a Return

To initiate a return, please contact our customer service team at:
📧 RoselleManchester@mail.com

Please provide:

  • Your order number (found in your confirmation email or invoice)

  • A brief reason for the return

Once your request is approved, our team will provide you with:

  • The return address

  • Instructions on how and where to send your package

⚠️ Important: Items sent back without first requesting a return will not be accepted.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • The item must be in its original condition (unworn, unused, and with tags and packaging intact)

  • The return must be shipped within the 30-day window after delivery

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

All returns must be shipped to our UK returns centre (or as directed in your return approval email).

Damages or Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at
📧 RoselleManchester@mail.com
so we can resolve the issue promptly.

Exchanges

We do not offer direct exchanges.
If you would like to replace an item:

  1. Request a return for the original product.

  2. Once approved and refunded, place a new order for the desired item.

Refunds

Once we receive and inspect your return:

  • We’ll process it within 2–4 business days.

  • You’ll receive an email confirmation once your refund is issued.

  • Funds typically return to your account within 3–5 business days, depending on your bank or card provider.

⏳ Please note: Some banks or credit card companies may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at RoselleManchester@mail.com.

Cancellation Policy

Orders may be cancelled within 24 hours of purchase.

Due to our rapid processing and fulfilment system, once this window has passed, we are unable to modify or cancel the order.
If your order has already been processed or shipped, you will need to wait for delivery and follow our standard return procedure to send it back.

Your Consumer Rights

This policy is designed in line with the UK Consumer Contracts Regulations 2013, which provide you with the right to cancel and return most online purchases within 14 days of receiving your goods.
At Roselle Manchester, we extend this period to 30 days to ensure our customers enjoy a flexible and hassle-free experience.